Answered

Crash Reporter Pop-up on Launch

Amon

Updated August 26, 2026 21:58

The crash reporter pop-up will appear after launching the game, even if the game didn't previously crash. This is likely due to stale crash dump files lingering on the machine. As a step to fix this issue, please try manually deleting old .dmp files. Everything below should be deleted:

C:\Users\xxxxxxxxxxxxxx\Documents\FiraxisCrashReporter\
C:\Users\xxxxxxxxxxxx\AppData\Local/Firaxis Games/Sid Meier's Civilization VII\Dumps\
C:\Users\xxxxxxxxxxxxLocal/Firaxis Games/Sid Meier's CivilizationVII\PendingDumps\
C:\Users\xxxxxxxxxxxxLocal/Firaxis Games/Sid Meier's Civilization VII\PackagedDumps\ and/or anything in this folder that mentions "Civ7" and ".dmp" in C:\Users\xxxxxxxxxxxxx\AppData\Local\Temp

Important!"C:\Users\xxxxxx\AppData\Local\Firaxis Games\Sid Meier's Civilization VII" folder has lots of important files. It is important to only delete the contents of "Dumps" , "PendingDumps" or "PackagedDumps" folders. Everything else would require a reinstall.

Want to Verify Your Crash Report?

If you're experiencing a crash, our automated crash-reporting system catches these in real time, but if you want extra peace of mind - or want to check the status of a specific issue - you can submit a support ticket with your latest log file attached.
Once submitted, our development team will cross-reference your log file against our database to confirm we received the crash report and update you on its status.

How to Submit a Verification Request

Locate Your Log File: Grab the most recent .log or crash file generated in your game folder [C:\Users\xxxxxxx\AppData\Local\Firaxis Games\Sid Meier's Civilization VII\Logs]
Submit a Ticket: Open a ticket under the Crash/Freeze category.
Attach & Send: Attach your log file to the ticket and submit. Our team will look up your report with the devs and follow up with you directly.