Mementos Locked After Update

Some players have reported their unlocked Mementos reverting to a locked state following the recent game update. If you're experiencing this issue, please try the following troubleshooting steps to restore your unlocked Mementos:

• Re-sync Your 2K Account: Log out of your 2K Account in-game, restart the game, and log back in to ensure a successful connection.
• Remove Mods (PC / Steam): Unsubscribe from all mods in the Steam Workshop - even if they're currently disabled in-game - and restart your client.
• Verify Game Files (PC / Steam): Open your Steam Library, right-click the game, select Properties > Installed Files, and click Verify integrity of game files.
• Restart Game / Console: On console platforms, a full restart of the game or console will often resolve the issue.

Our team is actively monitoring reports. If your Mementos remain locked after attempting these steps, please send us a Support ticket with details regarding your platform and whether you use mods.