When your game crashes, Windows is great at keeping detailed records, but those files are sometimes too large for the Support Team tickets where we need you to send them. This guide will help you get the smaller, narrow file just related to what we need to help troubleshoot or escalate the problem.
- In the Windows Search bar, enter sysdm.cpl and select it from the results
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Select the Advanced tab
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Under Startup and Recovery, select Settings
- Under System Failure, change the Write Debugging Information option to Small Memory Dump
- Select Okay to save the changes
The default location where these dump files are saved is C:\Users\[your username here]\AppData\Local\Firaxis Games\Sid Meier’s Civilization VII\dumps. To attach these to your ticket, you can follow the steps in How To Upload Videos Or Screenshots For Your Support Ticket.