In every multiplayer game, a little toxic rain must fall. Some players will behave badly, abuse chat options, and generally violate the Civilization VII Code of Conduct. But a good community is prepared, and so we have this guide to help you navigate the rough waters of high tension and bad behavior!
First - retaliation is off the table. Just because someone acts like a jerk doesn't mean you should react the same way. Instead, use these tools to report and/or block the offending player's chat. Keep your battles to the field, not the chat box!
Reporting and Blocking
Blocking: The easiest way to deal with a player that is generating inappropriate chat is simply to block the offender. To do that, all you have to do is:
- Open the Social Menu
- From there you can view your Friends list, your Block list, or a list of the players you are currently in a game with or were recently in a game with
- Select Block for the player in question
That’s all it takes! If you block in error, your Block list has a red circle next to the blocked player's name that you can use to unblock, too.
You and your fellow players can also choose to vote-kick an inappropriate player from a multi-player match.
Outside the game, you can view your block list on portal.2k.com as well.
Reporting: If another player truly steps over the line, you can report them to 2K so we can conduct any appropriate investigation.
- Open the Social Menu
- From there you can view your Friends list, your Block list, or a list of the players you are currently in a game with or were recently in a game with
- Select Report
- Choose the category you are reporting them for and then submit
You will not receive an in-game confirmation, but rest assured it will be sent to us and you should get an email to the address on your 2K Account. There is no field to add details, screenshots, or other information - if you have screenshots or videos you would like to provide in support of your report, be sure to reply to that email with this evidence.
Reportable offenses:
- Cheating
- Hacking
- Privacy
- Fraud
- Spam
- Violence
- Self Harm
- Adult Sexual Harassment
- Adult Sexually Explicit Content
- Minor Abuse or Child Sexual Content
- Bullying, Threats or Harassment
- Hate Speech, Discrimination
- Terrorism or Violent Extremism
- Other Illegal Content
Not reportable issues:
- Unusual tactics
- Long turns
- Chat occurring outside of the game - places like social media or other external chat tools
- Using mods in the game
FAQ
Q: What happens after I make a report?
A: After submitting the report, the category and report details will be sent to 2K. We may contact you using the email address on your 2K Account to request further information in order to make a decision. Once a decision has been taken, we will notify you of the outcome of the report using your email address, unless there is not one associated with your report/account or you have asked us not to contact you in relation to your report.
Q: Can I cancel a report after submitting it?
A: Once you’ve submitted your report, it cannot be withdrawn, but we will be sure to do any investigation and review we need before taking action.
Q: Is there a language filter?
A: Yes, all chats in Civilization VII will have a basic language filter designed to reduce foul or offensive language. There is no way to toggle this off, it will always remain on for you.